Refund Policy

  1. CUSTOMERS ACCEPT THAT OWING TO THE NATURE OF OUR SERVICE, NO RIGHT OF WITHDRAWAL IS AVAILABLE. This means that once you place your order through our Website, you are not afforded with any 'cooling off' period where you may withdraw from this Agreement without charge.
  2. In the event of an order being placed which is either refused by us or our suppliers for any legitimate reason or which cannot be completed owing to incorrect or incomplete information supplied by yourself, we will seek (but cannot guarantee) to offer you a full refund.
  3. Any refunds will be paid directly to the account used for the original purchase. Refunds will not be paid to any third-party account not in the name of the customer who placed the original order and any applicable transfer/exchange/transaction fees shall be borne by the customer.
  4. In order to request a refund, kindly email us atĀ with the following information:
    1. Your full name
    2. The reason you are requesting a refund
    3. The email address associated with the original purchase
    4. The last four (4) digits of the payment card used
  5. We will process your refund request as soon as possible, but your refund should typically be credited into your account within 3 to 5 business days depending upon the speed of your bank or payment service provider.